Introduction
This Privacy Policy explains how 4C Consulting Private Limited (“4C Consulting”, “Company”, “we”, “our”, or “us”) collects, uses, stores, processes, and protects personal information through the Pyraman website available at http://pyraman.com/ (“Website”).
Pyraman is a cloud-based operational management platform owned and operated by 4C Consulting Private Limited.
We are committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable.
By accessing or using our Website, you consent to the practices described in this Privacy Policy.
Information You Provide
When you interact with our Website, request a demonstration, contact us, subscribe to communications, or submit inquiries, we may collect:
- Full Name
- Business Email Address
- Mobile Number
- Company Name
- Preferred Demo Date
- Preferred Time Slot
- Remarks, Queries, or Messages
- Any other information voluntarily provided by you
Automatically Collected Information
When you visit our Website, we may automatically collect certain technical information, including:
- IP Address
- Browser Type and Version
- Device Information
- Operating System
- Referral Source
- Website Usage Data
- Pages Visited
- Time Spent on Pages
- Date and Time of Visits
- Clickstream Data
Cookies and Tracking Technologies
We use cookies and similar technologies to improve Website functionality, analyze user behavior, enhance user experience, and support marketing activities.
How We Use Your Information
We may use collected information to:
- Respond to inquiries and requests
- Schedule and conduct product demonstrations
- Provide information about Pyraman products and services
- Improve Website performance and user experience
- Analyze Website traffic and user engagement
- Send marketing communications and promotional materials
- Manage customer relationships
- Maintain Website security and prevent misuse
- Comply with legal and regulatory obligations
Legal Basis for Processing
We process personal information based on one or more of the following:
- Your consent
- Performance of requested services
- Legitimate business interests
- Compliance with applicable legal obligations
Where consent is required, you may withdraw your consent at any time by contacting us.
Marketing Communications
We may send communications regarding:
- Product updates
- Industry insights
- Service offerings
- Events and webinars
- Promotional content
You may opt out of marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us directly.
Cookies and Analytics
The Website uses cookies and tracking technologies, including:
Google Analytics
We use Google Analytics to understand Website traffic patterns, user behavior, and Website performance.
Meta Pixel
We may use Meta Pixel to measure advertising effectiveness and improve our marketing campaigns.
LinkedIn Insight Tag
We may use LinkedIn Insight Tag to analyze engagement and improve professional marketing activities.
These technologies may collect information about your interaction with our Website.
You may manage cookie preferences through your browser settings.
Third-Party Service Providers
We may engage trusted third-party providers to support our operations, including:
- Hosting providers
- Analytics providers
- CRM systems
- Marketing automation tools
- Communication service providers
- Microsoft 365 services
These providers may process information on our behalf solely for legitimate business purposes and under appropriate contractual safeguards.
Data Storage and International Transfers
Our Website infrastructure may be hosted on servers located outside India, including cloud infrastructure providers located in Germany and other jurisdictions.
By using the Website, you acknowledge that your information may be transferred to, processed, and stored in countries outside your jurisdiction.
We take reasonable measures to ensure such information remains protected.
Data Security
We implement reasonable technical, administrative, and organizational measures designed to protect personal information against:
- Unauthorized access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to protect personal information, no method of transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Typical retention periods may include:
Inquiry and lead information: up to 3 years
Marketing communication records: until unsubscribe or withdrawal of consent
Support and communication records: up to 3 years
Website analytics data: as permitted by applicable settings and service providers
Information may be retained longer where required by law or legitimate business needs.
Your Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw consent for processing
- Opt out of marketing communications
- Raise concerns regarding processing activities
Requests may be submitted using the contact information provided below.
Children’s Privacy
The Website and Pyraman services are intended for business and professional use.
We do not knowingly collect personal information from individuals under the age of 18 years.
If we become aware that such information has been collected, we will take appropriate steps to remove it.
Third-Party Links
The Website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites. Users should review the privacy policies of such websites independently.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, technologies, or services.
Updated versions will be published on the Website along with the revised effective date.
Continued use of the Website after updates constitutes acceptance of the revised Privacy Policy.
Grievance Redressal and Contact Information
For questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of personal information, please contact:
4C Consulting Private Limited
Address: 607 Abhishree Avenue, Beside Shakti Electronics, Nehrunagar Circle, Nehrunagar, Ahmedabad – 380008
Email: support@pyraman.com
Grievance Officer: Jigar Patel
Designation: IT Support Engineer
Email: it@4cpl.com
We will make reasonable efforts to respond to requests and grievances within a reasonable timeframe in accordance with applicable laws.
