Pyraman SaaS Terms of Use and Terms & Conditions

These Terms of Use and Terms & Conditions (“Terms”) govern access to and use of the Pyraman platform and related services provided by 4C Consulting Private Limited (“4C Consulting”, “Company”, “we”, “our”, or “us”).

By accessing, subscribing to, or using Pyraman, the customer organization and its authorized users (“Customer”, “you”, or “your”) agree to be bound by these Terms.

About Pyraman

Pyraman is a cloud-based operational management platform owned, developed, and operated by 4C Consulting Private Limited.

The platform provides modules and services including but not limited to:

  • Document Management
  • Record Management
  • Audit Management
  • Training Management
  • Complaint Management
  • Non-Conformity Management
  • Objective Management
  • MOM Management

The features and functionality available to a customer may vary depending on the subscribed plan.

Subscription and Licensing

Upon payment of applicable subscription fees, 4C Consulting grants the Customer a limited, non-exclusive, non-transferable, revocable license to access and use Pyraman solely for internal business purposes.

This license does not transfer any ownership rights in Pyraman or its underlying technology.

Customers may not:

  • Sell, sublicense, distribute, or transfer Pyraman
  • Reverse engineer, decompile, or attempt to derive source code
  • Create derivative works from Pyraman
  • Copy platform functionality for commercial purposes
  • Remove proprietary notices or trademarks

Subscription Fees and Billing

The standard annual subscription fee for Pyraman is:

  • ₹60,000 per year for up to 10 users
  • Additional users may be added as per prevailing pricing plans

All subscription fees:

  • Are payable in advance
  • Are exclusive of applicable taxes
  • Are non-refundable
  • Must be paid within agreed payment terms

Failure to pay subscription fees may result in suspension or termination of access.

No Refund Policy

All fees paid for subscriptions, implementation, training, support, consulting, configuration, customization, or related services are non-refundable.

No refunds, credits, or partial reimbursements shall be provided for:

  • Partial usage
  • Unused licenses
  • Early termination
  • Customer inactivity
  • Dissatisfaction resulting from factors outside the Company’s control

Customer Responsibilities

The Customer is responsible for:

  • Maintaining accurate account information
  • Protecting user credentials
  • Managing user permissions
  • Ensuring lawful use of the platform
  • Obtaining all necessary consents required for uploaded information
  • Complying with applicable laws and regulations

Customers shall not:

  • Upload malicious software
  • Upload unlawful content
  • Interfere with platform security
  • Attempt unauthorized access
  • Use Pyraman for illegal activities

Customer Data Ownership

All documents, records, files, reports, and information uploaded by the Customer into Pyraman remain the sole property of the Customer.

4C Consulting does not claim ownership over customer data.

The Customer is solely responsible for:

  • Accuracy of uploaded data
  • Legality of uploaded data
  • Compliance with applicable regulations
  • Maintaining backups where necessary

Intellectual Property Rights

All rights, title, and interest in Pyraman including:

  • Software
  • Source code
  • User interfaces
  • Designs
  • Workflows
  • Logos
  • Documentation
  • Trademarks

remain the exclusive property of 4C Consulting Private Limited.

Nothing in these Terms transfers intellectual property ownership to the Customer.

Data Retention and Deletion

Upon expiration or termination of a subscription:

  • Customer data will remain available for retrieval for up to 90 days
  • Customers may request data export during this period
  • After the retention period, data may be permanently deleted

4C Consulting shall not be responsible for data loss resulting from failure to export data within the retention period.

User Accounts and Security

Customers are responsible for:

  • User provisioning
  • Access management
  • Password confidentiality
  • Monitoring authorized use

Any activity occurring through customer accounts shall be deemed authorized by the Customer.

Customers must immediately notify 4C Consulting of any suspected unauthorized access.

Service Availability

4C Consulting aims to maintain a target service availability of 99% uptime.

Planned maintenance, upgrades, emergency maintenance, force majeure events, internet disruptions, and third-party service failures may impact availability.

The uptime target is a service objective and does not constitute a contractual guarantee.

Support Services

Standard support includes:

  • Email-based support
  • Issue investigation
  • Guidance on platform usage

Support requests may be submitted through designated support channels.

Target resolution time is generally within 72 working hours, depending on issue complexity and severity.

Extended timelines may apply and will be communicated where necessary.

Notifications and Communications

Pyraman may send:

  • Workflow notifications
  • Approval reminders
  • Audit reminders
  • Training reminders
  • System alerts
  • Service communications

Delivery of notifications depends on third-party infrastructure and internet connectivity.

4C Consulting does not guarantee delivery of every notification.

Third-Party Services

Pyraman may rely on third-party providers for:

  • Hosting
  • Email services
  • Cloud infrastructure
  • Security monitoring
  • Communication services

4C Consulting is not responsible for interruptions or failures caused by third-party providers beyond its reasonable control.

Limitation of Liability

To the maximum extent permitted by law, 4C Consulting shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Loss of profits
  • Loss of revenue
  • Loss of business opportunities
  • Loss of goodwill
  • Loss of data

The aggregate liability of 4C Consulting arising out of or related to Pyraman shall not exceed the total subscription fees paid by the Customer during the twelve (12) months preceding the event giving rise to the claim.

Disclaimer of Warranties

Pyraman is provided on an “as available” and “as is” basis.

4C Consulting does not warrant that:

  • The platform will be uninterrupted
  • The platform will be error-free
  • Every defect will be corrected
  • The platform will meet every customer requirement

Customers use Pyraman at their own discretion and risk.

Regulatory Compliance

While Pyraman is designed to support management systems and operational processes, the Customer remains solely responsible for:

  • Regulatory compliance
  • Legal compliance
  • Certification compliance
  • Internal governance requirements

Use of Pyraman does not guarantee compliance with any standard, law, regulation, certification, or audit requirement.

Suspension and Termination

4C Consulting may suspend or terminate access without prior notice in cases involving:

  • Non-payment
  • Unauthorized access
  • Security threats
  • Violation of these Terms
  • Illegal activities
  • Abuse of platform resources

Upon termination:

  • Access rights immediately cease
  • License rights terminate
  • Data retention provisions continue to apply

Force Majeure

Neither party shall be liable for failure or delay resulting from circumstances beyond reasonable control, including:

  • Natural disasters
  • Government actions
  • Cyberattacks
  • Internet outages
  • Labor disputes
  • Power failures
  • Pandemic events
  • Telecommunications disruptions

Modifications to Services and Terms

4C Consulting may:

  • Modify platform functionality
  • Introduce new features
  • Discontinue features
  • Update these Terms

Updated Terms will be published through Pyraman or the official website.

Continued use of Pyraman constitutes acceptance of revised Terms.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising from or relating to Pyraman shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad, Gujarat, India.

Contact Information

4C Consulting Private Limited

Website: http://pyraman.com/

Address: 607 Abhishree Avenue, Beside Shakti Electronics, Nehrunagar Circle, Nehrunagar, Ahmedabad 380015.

Support Email: support@pyraman.com

For questions regarding these Terms, please contact us using the details above.

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