Information Technology Enabled Services (ITES)

Information Technology Enabled Services (ITES)

In the ITES sector, information security is paramount, and Pyraman understands the significance of ISO/IEC 27001 standards in this regard. Through our quality management solutions, we help ITES companies establish robust information security management systems aligned with ISO, CMMI and SOC compliances, safeguarding sensitive data and mitigating cybersecurity risks. By achieving 27001, 20000 and 2 certification, the companies can easily demonstrate their commitment to protecting information assets, ensuring regulatory compliance, and building trust with stakeholders in the digital age.

Applicable Standards

ISO 27001
ISO 27001 Systematic approach to ITES, through ISMS with in place mitigation measures.
CMMI (Capability Maturity Model Integration)
CMMI (Capability Maturity Model Integration) Assess and improve the maturity of an organisation's processes and capability to consistently deliver.
ISO 20000
ISO 20000 Relevant for IT Service Management (ITSM), to establish and maintain effective processes.
SOC 2 (Service Organization Control 2)
SOC 2 (Service Organization Control 2) Evaluating data, its privacy and process controls relevant to service organisations.
Record Management
01

Record Management

Keep track of and organise all the important information and documents related to the history and operations of your business; at one digital space.

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Document Management
02

Document Management

Systematically handle, organise, and store all the documents within a company and ensure an easy access to get efficiency in the workflow and structure.

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Audit Management
03

Audit Management

Bind both internal and external audit processes and maintain the integrity and accuracy of financial and operational processes, along with the compliance of your business.

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Complaint Management
04

Complaint Management

Address and resolve customer complaints while aiming to improve customer satisfaction that in time, turns any negative experiences faced by a customer into positive feedback.

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Objective Management
05

Objective Management

Set, direct, monitor, and achieve organisational goals, formalised together to work towards the common purposes of your business: success and growth.

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Training Management
06

Training Management

Enhance skills and knowledge within the organisation by planning, organising, and tracking employee progress on particularly designed training programs that suit your business.

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MoM Management
07

MoM Management

Record and manage the minutes or notes from any business meetings, occur within your company, and keep a clear record of discussions, decisions, and action items.

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NC Management
08

NC Management

Implement corrective actions to maintain quality and digitally deal with instances where processes or products do not meet specified standards.

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Record Management
Document Management
Audit Management
Complaint Management
Objective Management
Training Management
MoM Management
NC Management
Risk Assessment
01

Risk Assessment

Easily identify and evaluate potential risks that could affect the organisation's objectives, and develop strategies to mitigate or manage those risks with a dedicated module.

Risk Assessment

Benefits

Embark on a journey towards sustained achievements and transformative innovations by exposing your business to the efficiency of these propositions.

Streamlined Processes
Streamlined Processes
Defined Workflows
Defined Workflows
Standardization
Standardization
Centralization of data
Centralization of data
Risk Identification
Risk Identification
Notification Systems
Notification Systems
Faster Issue Resolution
Faster Issue Resolution
Reporting and Data Analytics
Reporting and Data Analytics
Increased Data Visibility
Increased Data Visibility
Improved Feedback Loops
Improved Feedback Loops
Continuous Improvement
Continuous Improvement
Secure Data Handling
Secure Data Handling
Identification and Mitigation of Risks
Identification and Mitigation of Risks
Efficient Issue Resolution
Efficient Issue Resolution
Adaptability to Growth & Scalability
Adaptability to Growth & Scalability
Real-time Monitoring
Real-time Monitoring
Employee Training Tracking
Employee Training Tracking
Cross-functional Collaboration
Cross-functional Collaboration
Better Audit Preparedness
Better Audit Preparedness

More than Useful.

It is efficient and its inclusion in business speaks for itself.

Communication Crafts
Indian Oil
Magma Machining
Schiltron
TLT Engineering
Torrent Power
Equity

More than Effective.

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Pyraman has revolutionized how we manage our quality processes. The software ensures compliance with ISO standards effortlessly. From document control to training management, everything is centralized, which has greatly improved our operational efficiency and reduced human error.

Nikhil Sharma - Quality Assurance Head

We’ve been using Pyraman for several months now, and it’s been a game-changer for us. The Record Management and Audit Management modules have helped us streamline compliance efforts, saving both time and resources.

Radhika Iyer - Operations Manager

Pyraman’s intuitive interface and robust features have simplified our entire QMS workflow. The non-conformance management system, in particular, has made it easy to track and resolve issues quickly. It has been a crucial tool for maintaining product quality and customer satisfaction.

Vijay Kumar - Quality Manager

Using Pyraman for our ISO 9001 & ISO 14001 implementation has been extremely helpful. The software guides us through each compliance step, ensuring no detail is overlooked. The integrated Objective and Record Management modules keep us organized and on track for continuous improvement.

Meera Patel - Compliance Officer

We were struggling with document control before we adopted Pyraman. The Document Management System has been a game-changer for us. It helps us manage, track, and revise documents with ease, ensuring all team members are working with the latest version. It’s helped us maintain ISO compliance effortlessly.

Suresh Menon - Audit Manager

complaint Management System has completely transformed how we handle customer complaints. It allows us to log, track, and resolve complaints quickly, ensuring nothing slips through the cracks.

Aditi Gupta - Senior Quality Manager

Various Industries

Manufacturing

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Automobile

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Aerospace

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FMCG

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Calibration and Testing

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Energy and Power Plant

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Pharmaceutical and Chemical

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Cement

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Food Packaging

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More than a Free Trial.

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